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have bought a 2pc suite from major retailer which all cracked and am unhappy with the repair?

my suite was 6 months olds at time of complaint which was that all the seat pads and footrests had cracked and split,i was told this was cos of the leather being from the belly of the cow!!!they have replaced the seat pads but where my settee is cream the replaced parts look nearly yellow.i have refused the settee and told them very clearly i am unhappy with it and that it will not be coming into my house,have also threatened to cancel standing order but this will only blacklist me!!have told them i either want a replacement or refund and will go elsewhere....any advice will be welcome as i dont really know where i stand.
also they did say if the complaint was in first 28 days it would be a straight replacement or money back but cos its npt then they only have to repair it but the colour difference is so different its like 2 different settees

These are clearly faulty goods, and they cannot refuse you a refund on these or a full replacement. Consumer rights are on your side and they are taking the michael. If goods prove faulty within in a reasonable period and damage is not due to standard wear and tear, goods are considered faulty. You are completely within your rights to refuse the sofa and if they blacklist you, they are breaking the law. The 28 day thing is total rubbish - this is not a reasonable time. The belly of the cow thing is also total rubbish - if the leather is properly treated, this would not happen no matter where the leather came from... and how would they know where it did come from? They're just fibbing to try to get you to go away.

Threaten to contact Citizens Advice or a solicitor and make sure that they are aware that you know your rights and that they are at fault. Put everything in writing, keep records and stand firm! You also may want to consider contacting a consumers column in a newspaper or magazine - the press can make things move surprisingly swiftly.

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Tags: carseat, footrest, furniture, home, missoni, seat

This entry was posted on Monday, September 29th, 2008 at 1:35 am and is filed under Mobility Equipment. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.